Refund Policy

Here at Book My Wood we understand things don't always go to plan, so we've put together a friendly and flexible Refund Policy

  • If your firewood cannot be delivered on the specified delivery date Book My Wood will contact the customer within (2) hours (if booking is made within business hours 9-5AEST) and organise a new delivery time.
  • We suggest before cancelling your order, perhaps you could reschedule your firewood delivery, or if a family member or friend requires it in the same post code, your supplier would be more than happy to accommodate this request.
  • Cancellations of Bookings will incur a 15% fee of the total order price outside 24hrs notice. Black Tie Firewood will withhold 50% of purchase if order is cancelled within 24hrs of checkout.
  • If your not completely satisfied with your products please contact us and we will do our best to fix the problem.