FAQ

1.
How many cubic meters converts to one tonne?
As a guide 1.8 cubic meters converts to one tonne of firewood, however all our firewood is supplied in tonnes so you can be sure you are getting what you pay for.
2.
Is the firewood treated?
Absolutely not, Black Tie Firewood is a site strictly for seasoned firewood only. Our suppliers only supply quality firewood at affordable prices. All Black Tie Firewood suppliers are memebers of the Firewood Association of Australia which means all the redgum you recieve is sustainbale.
 
3.
Do I have to be home for delivery?
No, during checkout in delivery comments, please provide an accurate description of where you would like the wood, ie Driveway, front lawn. As this information is emailed directly to the supplier.
Its important that during delivery the driver has a clear & safe access to the home or site.
4.
Does the supplier stack my wood for me?
Sorry, none of our suppliers stack firewood.
5.
I need firewood for an open fireplace or wood pizza oven, do you supply this?
For an open fireplace we suggest using a regular size redgum firewood.
For smaller fireplaces and pizza ovens we reccomend double split redgum or pizza oven firewood.
6.
Can I pay cash to the driver when they deliver my wood?
Unfortunately no, all firewood orders are paid through the web site. We accept all major credit cards.
7.
Do you sell kindling?
Of course, select “ add bag of kindling to my order “
8.
How much notice does my supplier require to deliver my firewood?
Suppliers may vary although as a rule next day delivery is usually available.
9.
Is my firewood guaranteed to burn well?
Yes, if you have any problems please contact your supplier and they will assist you.